REMINDER: Smile :) you're helping families come together!

Cancelled Appointment

Phone Number: (831) 432-9746

Hi, [Contact Name]!

This is [Your Name] with Framework First! I see that you cancelled your appointment for [appointment date & time].

Is everything okay, or was this just a scheduling conflict?

#1 - If, Yes This Was a Scheduling Conflict / I'd Like to Reschedule

Great! We have some spots available for [tomorrow and next day], would either of these days work for you?

Wait for Response

Do mornings or evening work better for you?

Wait for Response

We have a spot available at [suggest time], would this work for you?

PROCEED TO CALENDAR

#1 - If, No

I'm sorry to hear that. Was there a better time you wanted to reschedule for?

PROCEED TO CALENDAR

#1 - If, No Longer Interested.

What caused you to want to cancel your appointment?

Wait for Response

Thank you for your feedback. Do you know anyone who might benefit from a property analysis?

END CALL

Reschedule Appointment

REMINDER: Create a New Appointment & Set as "Unconfirmed"

Great!

I have you all booked for [time booked].

We'll also be sending you reminders leading up to the appointment to confirm your attendance.

If there is anything you need from me, you can call or text me back at this number!

Thank you so much for your time, [NAME]!

I hope you have a great rest of your day!

END CALL

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Frequently Asked Questions

Go-To Responses for Prospects

Where are you guys located?

We're actually local to Salinas! We're right by the airport at the end of Moffett St, right by the Coca-Cola factory.

What's Your Address?

Our address is 1610 Moffett Street, Suite C, Salinas CA 93905. However, we are by appointment only because this is a working factory, so if you'd like to visit you first need to schedule an appointment.

Can I Stop By to See a Unit?

Yes, you can definitely stop by for a tour of the factory and ADUs. To get scheduled for that, you would first need to see if your property qualifies, as we only have a limited number of spots. Would you like me to set up that appointment?

How Much Do They Cost?

I'm just the one who sets the appointments, so I really couldn't tell you any exact number that's accurate. But, I know for a fact, that we include a free quote with the appointment.

Can You Give Me a Range? (Continued "How Much Do They Cost?")

Unfortunately, I'm just an account manager, so I don't actually have any of that information. But, the way our company works, is that we look over your property to see if you qualify first, and during that meeting you'll get an accurate quote based on what our ADU specialists find.